Automatic Transferring Napkin Tissue Production Line in France: A Fast Start with Operating Instructions and Online Support

For this French customer, the decision to buy a Xinyun napkin machine began with a factory visit in Germany. After seeing our equipment at another customer's facility, the buyer contacted us and placed an order.

The selected machine produces 320 × 320 mm napkins and has a specified capacity of 1,000 sheets per minute. Installed in August 2026, it was put into use promptly after arrival with the help of our operating instructions and online guidance.

The project shows the value of two practical things: seeing equipment in an existing production environment before buying, and having clear support when it is time to start your own machine.

Project Overview

Equipment and transfer arrangement from the French customer project.

The selected machine and line configuration

The project centers on the automatic transferring napkin tissue machine for the customer's 320 × 320 mm format. Xinyun also offers automatic packing equipment within this product range, allowing buyers to plan production and packing together. Explore the production line.

When selecting a similar line, the important question is how the finished napkins will move through the workshop. Napkin dimensions, pack quantities and the handling between stages should be discussed together so that the proposed equipment suits the intended product.

Customer Background: Confidence Built Through a Factory Visit

Buying production equipment overseas involves more than comparing photographs and prices. A buyer also wants to understand what the machine looks like in a working factory and what getting started will involve.

For this customer, a visit to our German customer's factory provided that point of reference. The French buyer liked the equipment, contacted Xinyun and went ahead with the purchase.

That visit was the turning point in the purchasing process. It gave the customer something concrete to assess before committing to a machine for their own facility.

The Solution: A Suitable Napkin Format and Practical Startup Support

Start with the product you intend to sell

The customer selected a 320 × 320 mm napkin specification and a machine rated at 1,000 sheets/min. For another factory considering a similar purchase, those figures are a starting point for discussion rather than a substitute for reviewing the full product requirement.

We recommend confirming the finished napkin size, folding format, raw paper and packing method before finalizing the machine. These details help connect the equipment specification to what the factory actually needs to produce.

Automatic transfer for a more connected workflow

An automatic transfer arrangement helps move napkins between stages with less repeated manual handling. Its value lies in connecting production to the next operation; matching that arrangement to the packing workflow is an important part of line selection.

A closer view of the equipment and conveyor connection.

Paper handling features worth examining

Xinyun's published product features include tension control, automatic web correction, servo-controlled unwinding and paper-break protection. These functions help manage paper feeding and interruptions. Buyers should review them alongside speed when choosing the configuration for their own material and napkin format.

From delivery to operation with online guidance

Once the machine reached the French customer's factory, the team used our operating instructions together with online guidance to get it into use promptly.

This is the most useful outcome of the project: the customer was able to move from receiving the equipment to operating it with support delivered remotely. The instructions provided a reference, while online communication gave the customer a way to ask questions as they worked with the machine.

For buyers considering overseas equipment, the support process deserves attention early in the discussion. Knowing how to contact the supplier and how operating questions will be handled makes preparation easier for the people who will use the machine each day.

Support continued after startup

Follow-up communication covered practical operating topics, including paper quality and questions about a material used during the initial running period. This reflects the kind of detail that matters once a machine is in daily use: operators need answers that relate to what is happening in front of them.

For similar projects, keeping the machine details, paper specification and a clear description of the issue ready can make remote troubleshooting more focused. Photos or short videos can also help explain an operating question.

Results and Value Delivered

A factory visit led to a purchase

The customer first encountered Xinyun equipment at a German user's factory. That experience led to direct contact and an order for the French project—a straightforward example of an existing installation helping a new buyer make a decision.

The machine entered use promptly

Following its arrival, the machine was put into use with the support of operating instructions and online guidance. For this customer, the handover included a practical route to getting started, followed by continued communication about operation.

A further investment is planned

The customer plans to purchase a toilet paper production line toward the end of 2026. The conversation has therefore moved beyond the napkin machine to the next equipment investment.

For a factory planning to add another tissue product, each line should be reviewed against its own finished-product requirements, available space and packing needs. Experience from the first project can provide a useful basis for those discussions.

Frequently Asked Questions

What equipment did the French customer select?

The customer selected an automatic transferring napkin tissue machine for 320 × 320 mm napkins, with a specified capacity of 1,000 sheets/min. Installation took place in August 2026.

Why did the customer choose Xinyun?

The customer visited a Xinyun user's factory in Germany, liked the equipment and contacted us to place an order. Seeing the machine at another factory was central to the purchasing decision.

Can a machine be started with online guidance?

In this project, the customer used our operating instructions and online guidance to put the machine into use promptly. For your project, discuss the support arrangement in advance, taking into account the selected equipment and the experience of your operating team.

How should I choose between different napkin sizes?

Begin with the product sizes and folding formats your customers need. Then check the machine's compatible formats, raw-paper requirements and changeover arrangements. The French project used a 320 × 320 mm specification; your own selection should follow your product range.

Why should packing be considered when choosing the napkin machine?

Production and packing need to work together. Review the number of napkins per pack, the packer's operating rate and the transfer arrangement. Machine output in sheets/min and packing speed in bags/min describe different things, so the pack quantity is essential when matching them.

What should operators prepare when asking for online support?

Provide the machine details, the paper being used and a clear explanation of the question. Where useful, include a photo or short video showing the relevant area. This gives the support team a more direct view of the situation.

Can we discuss another tissue production line after the first project?

Yes. This customer plans a toilet paper line as a further investment. Share the finished products you intend to make, the required output and your factory layout so that the next proposal can be developed around those requirements.

Plan Your Napkin Production Project

Are you planning napkin production in France, or comparing equipment for your next tissue-converting investment?

Tell us your target napkin size, folding format, raw-paper specification and packing requirements. We can discuss the machine configuration and the support you need to get started.

Contact Xinyun for a quotation and technical layout for your factory.